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Business Process Reengineering

Overview
Business Process Re-engineering (BPR) is an in-depth rethinking and redesign of business processes to achieve improvements in efficiency, quality and service levels, reduction in cost and streamlining of procedures by addressing the fundamental parameters i.e. people, processes and technologies.
Situations Requiring BPR

  • Difficultly in achieving efficiency, productivity, quality and customer satisfaction.
  • Job descriptions and business processes are not consistent.
  • Over staffing and understaffing issues for various business functions.
  • Frequent delays while accomplishing routine operations.
  • Processes have outpaced the procedures laid down with the passage of time.
  • Introduction of new technologies demands streamlining of procedures.
  • Duplication of work and lengthy procedures are hampering the productivity.
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How Does EDS Help
EDS provides staff having a wide range of BPR experience to analyze the existing situation and propose an improved ‘To-Be’ future state through the following steps:

  • Define objectives and goals of BPR; e.g. streamlining of operations, enhancing productivity/quality, eliminating redundant steps or lengthy reviews and approval cycles, etc.
  • Define KPIs to measure the impact of BPR.
  • Analyze the existing business processes; interview the process owners to assess: ‘who does what, when and how’.
  • Document the existing business processes in the form of an ‘As-Is’ process maps, showing various entities involved in completing the process and how these entities interact with each other.
  • Identify issues and constraints with the ‘As-Is’ process flow.
  • Compare the ‘As-Is’ model with the Best Practices to design the ‘To Be’ model.
  • Formulate the ‘To-Be’; in terms of ‘Refining’ a process for incremental improvements, ‘Re-designing’ a process involving more complex improvements and ‘Reengineering’ involving radical changes in the way various activities are performed.
  • Identify the technology insertions to support the proposed ‘To Be’.
  • Hold stakeholders’ workshops to discuss and refine the proposed ‘To-Be.’